This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

FLU VACCINATION CLINICS

We have now held all our planned flu clinics. If you are, or will be, over 65 on 31st March 2019 please call the surgery to arrange an appointment for your flu vaccination. Please note that due to unprecedented demand we have exhausted our supplies of flu vaccinations for patients under 65. We will update this message should we manage to acquire more stock.

PRESCRIPTION CHANGES

From 12th November 2018 pharmacies can no longer request prescriptions on your behalf. Medication can be requested ONLINE, IN SURGERY or VIA FAX/LETTER. The surgery can not accept requests more than 7 days before you run out of medication. Please allow 3 working days for the Doctor to process your request. 

ID WILL BE NEEDED TO COLLECT ANYTHING FROM THE SURGERY

From 25 May 2018 photo ID will be required to collect prescriptions, med 3 (sick notes) letters, referral details or anything else from the surgery. If you wish someone to collect on your behalf please complete a consent form prior to this and return it to the surgery. Click to print a THIRD PARTY CONSENT FORMS.

SMS MESSAGING

We may sometimes inform you about your test results / diagnosis via text message. By giving the surgery your mobile number consent to receive information via text message is implied. If you do not wish the surgery to contact you or via text please inform reception. 

PRESCRIPTION REQUESTS

Please click here for more information on how to order your repeat prescription. PLEASE NOTE THAT YOU ARE NO LONGER ABLE TO EMAIL PRESCRIPTION REQUESTS. This is due to the fact that the email address is not secure and should not be used for patient sensitive information.

Emergency Treatment after RTA's.

If you are seen at the surgery for emergency treatment after a road traffic accident you will be required to pay a fee of £21.30 which can be claimed back under the drivers insurance, see the main page for Further Information 

YELLOW FEVER CENTRE

We are now a Yellow Fever Centre and can offer Yellow Fever vaccinations to anyone who requires this.  You do not have to be a patient here to receive a Yellow Fever vaccination. Please contact the surgery to arrange an appointment with the nurse. The cost is £59 - this is for the vaccination and the certificate, payable in cash only at reception

LATE FOR AN APPOINTMENT - if you are late for the start of your appointment the clinician may not be able to see you. This is to reduce other patients wait time by sticking to their appointment times

UPCOMING CLOSURE DAYS

Please Click here for a full list of days the Surgery will be closed.

Out Of Hours SERVICE HAS CHANGED

The Out Of Hours service (OOH) has changed. Please call 111. Click here for more information.

Appointments

circled_dayWe offer a variety of appointments (subject to availability): 

Up to 7 days – various appointments released every week.

1 and 2 working day bookable - There is an access surgery every morning and this can be booked 1 and 2 working days in advance 

Telephone bookable - If you need advice from a Doctor or Prescribing nurse but do not feel you need to be seen, a telephone appointment booked up to 3 weeks in advance may be appropriate. The Clinician will call you on the number you have provided on the day specified.  The time of the call can not be specified and may be after afternoon surgery and into early evening. 

Urgent on the Day – An urgent surgery is available every morning from 08:00 and every afternoon. Appointments for the afternoon surgery are bookable from 13:30.  Please note that these appointments are for urgent problems that cannot wait only and may be with one of our highly-skilled Prescribing nurses or with a GP. In order to ensure that you are being seen by the appropriate clinician you will asked for a brief indication of the need for the appointment e.g. urinary problems etc. You will not be be required to go into any further detail. Please be reassured that all our staff are fully trained in confidentiality. Please note these appointments are available to be booked though patient partner (automatic phone system) or online from 7:00.

Saturday morning surgeries - these are held on the second saturday every month bookable in advance. We offer routine appointments with doctors, chronic disease management appointments with the nurse specialist and asthma/COPD appointments with the asthma nurse.

Surgery attendance is by appointment only and the earlier you call us on the day the more choice we can offer for your appointment time. Contact the surgery on 01604 670780 to book your appointment. Phone lines are open from 08:00. Alternatively you may register for our on online service. 

PLEASE NOTE:  IF YOU WISH TO SEE A DOCTOR OF YOUR CHOICE PLEASE TELL THE RECEPTIONIST - WE WILL DO OUR BEST TO ASSIST BUT AT BUSY TIMES YOU MAY HAVE TO WAIT A COUPLE OF WEEKS OR MORE. HOWEVER, URGENT CASES CAN USUALLY BE SEEN THE SAME DAY BUT NOT NECESSARILY WITH THE DOCTOR OF YOUR CHOICE.  

Prescribing Nurses

The prescribing nurses run minor illness clinics and you may be offered an appointment in one of these clinics.

Doctors' appointments are primarily for new problems and continuing reviews are carried out by our nurses. In order that you are given an appointment for the appropriate clinic the receptionist may ask you some basic questions. The information you give is treated in the strictest confidence.

Cancellations

Please be punctual for your appointment – there is no guarantee that you will be seen if you are late. We are trying to run the clinics on time. Seeing patients who are running late causes a knock on effect to the patients who have appointments after yours.

Unfortunately many patients fail to keep their arranged appointments.  If you are unable to attend, please contact us to cancel so that the appointment is not wasted.

Since the implementation of the new MJOG service, appointments can be cancelled by responding CANCEL to the appointment reminder SMS you receive. If you would like to OPT OUT of the SMS service please let reception know. 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website