Comments and Suggestions Form


Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to speak to the appropriate person.

Complaints
If you have a complaint you can address your concerns to the Practice Manager. Please put your complaint in writing to Mrs S McLennan, the Practice Manager, who will look at the issues you have raised. If you are making the complaint on behalf of someone else we will need their consent before we can proceed with an investigation. A link to our complaints leaflet can be found in our practice policies. You may prefer to deal with the matter more informally however by contacting her on the surgery number 01604 670780.
If you remain dissatisfied with the responses to your complaint you have the right to refer the matter to NHS England who can look into your concerns.
If you do not wish to complain directly to the Practice Manager you can contact NHS England directly to investigate and manage your complaint. The contact details for NHS England are:
Telephone 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays). This will direct you to a customer contact centre who will deal with your concerns and agree actions to resolve them.
Email: england.contactus@nhs.net and mark 'For the attention of the Complaints Manager' in the subject line.
Post:
NHS England
PO Box 16738
Redditch
B97 9PT
*Please note that your information may need to be shared with a Commissioning Support Unit (CSU). If you do not wish NHS England to share information with the CSU, please inform them when you contact them with your complaint. If NHS England require consent for the investigation they will contact you directly to ensure they have the appropriate consent in place.
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About This Form

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