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Noticeboard

PRESCRIPTION CHANGES

From 12th November 2018 pharmacies can no longer request prescriptions on your behalf. Medication can be requested ONLINE, IN SURGERY or VIA FAX/LETTER. The surgery can not accept requests more than 7 days before you run out of medication. Please allow 3 working days for the Doctor to process your request. 

ID WILL BE NEEDED TO COLLECT ANYTHING FROM THE SURGERY

From 25 May 2018 photo ID will be required to collect prescriptions, med 3 (sick notes) letters, referral details or anything else from the surgery. If you wish someone to collect on your behalf please complete a consent form prior to this and return it to the surgery. Click to print a THIRD PARTY CONSENT FORMS.

SMS MESSAGING

We may sometimes inform you about your test results / diagnosis via text message. By giving the surgery your mobile number consent to receive information via text message is implied. If you do not wish the surgery to contact you or via text please inform reception. 

PRESCRIPTION REQUESTS We are now able to accept email request via

NCCG.PRESCRIPTIONS.WOODVIEWMEDICALCENTRE@NHS.NET 

Please make sure you give your full name and date of birth as well as the medication and dose you require and a contact telephone number in case we need to confirm any details.

Emergency Treatment after RTA's.

If you are seen at the surgery for emergency treatment after a road traffic accident you will be required to pay a fee of £21.30 which can be claimed back under the drivers insurance, see the main page for Further Information 

YELLOW FEVER CENTRE

We are now a Yellow Fever Centre and can offer Yellow Fever vaccinations to anyone who requires this.  You do not have to be a patient here to receive a Yellow Fever vaccination. Please contact the surgery to arrange an appointment with the nurse. The cost is £59 - this is for the vaccination and the certificate, payable in cash only at reception

LATE FOR AN APPOINTMENT - if you are late for the start of your appointment the clinician may not be able to see you. This is to reduce other patients wait time by sticking to their appointment times

UPCOMING CLOSURE DAYS

Please Click here for a full list of days the Surgery will be closed.

Out Of Hours SERVICE HAS CHANGED

The Out Of Hours service (OOH) has changed. Please call 111. Click here for more information.

Why do receptionists ask whats wrong?

WHY does a RECEPTIONIST NEED to know whats wrong with ME??

It is not a case of the receptionists being nosey! 

  • The reception staff are members of the practice team and it has been agreed that they SHOULD ask patients “why they need to be seen”. Reception staff are trained to ask certain questions in order to ensure that you receive:
  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

 

Receptionists are asked by the Senior Partners to collect brief information from patients 

  • To help doctors prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the Advanced Nurse Practitioner or other health professional rather than a doctor where appropriate

Reception staff like all members of the team; are bound by confidentiality rules 

  • Any information given by you is treated STRICTLY CONFIDENTIAL
  • The Practice would take any breach of confidentiality very seriously and deal with this accordingly
  • You can ask to speak to a receptionist in private away from the reception
  • If you feel an issue is extremely private and do not wish to say what this is then this will of course be respected

 

Thank you for your support.



 
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