February 2024 Family and Friends Survey Feedback

During February 2024, we received 32 responses to our Family and Friends Questions. We are delighted to report that 79% of these respondents rated our practice as Very Good or Good. Your feedback is invaluable to us, and we are committed to maintaining and improving the quality of care we provide.

GP Patient Survey Results 2024

Practice Details

• Location: Woodview Medical Centre, Holmcross Rd, Thorplands, Northampton NN3 8AW
• Practice Code: K83040
• Surveys Sent Out: 475
• Surveys Sent Back: 131
• Completion Rate: 28%

Overall Experience

• Good Overall Experience of the GP Practice: 77%
  • National Average: 74%
  • ICS: 68%

Experience at Last Appointment

• Healthcare Professional had all Information Needed: 91%
  • National Average: 92%
  • ICS: 85%
• Healthcare Professional Good at Listening: 86%
  • National Average: 87%
  • ICS: 84%
• Good Treatment and Care from Healthcare Professional: 85%
  • National Average: 83%
  • ICS: 82%
• Involvement in Decisions about Care and Treatment: 89%
  • National Average: 91%
  • ICS: 89%
• Confidence and Trust in Healthcare Professional: 93%
  • National Average: 92%
  • ICS: 90%
• Needs Met by Healthcare Professional: 93%
  • National Average: 90%
  • ICS: 88%

Accessing the Practice

• Good Overall Experience of Contacting the GP Practice: 62%
  • National Average: 67%
  • ICS: 61%
• Ease of Contacting Practice via Phone: 49%
  • National Average: 50%
  • ICS: 41%
• Ease of Contacting Practice via Website: 30%
  • National Average: 48%
  • ICS: 39%
• Helpfulness of Reception and Administrative Team: 71%
  • National Average: 83%
  • ICS: 80%
• Knew Next Step after Contacting Practice: 78%
  • National Average: 83%
  • ICS: 79%
• Next Step Known within Two Days of Contacting Practice: 95%
  • National Average: 93%
  • ICS: 93%

Your Feedback Matters

We appreciate all the feedback provided by our patients. It helps us understand what we are doing well and where we can improve. Your positive experiences are a testament to the hard work and dedication of our staff, and we remain committed to delivering the best possible care to our community.

For more detailed information about this survey and the results, please visit the GP Patient Survey website.

Thank you for your continued support and trust in Woodview Medical Centre.

We are delighted to have won the award for being the GP TEACHING PRACTICE of the year 2019 by Warwick Medical School.

We thank all the patients that have allowed a student to be present for their consultation. Together we can train the next generation of doctors. 

Students nominating Woodview Medical Centre said:

- The practice went ‘above and beyond’ with respect to teaching.

- The practice stretched them and allowed them to develop confidence – allowing them to lead consultations but within a highly supportive context.

- Both Dr Ong and Dr Shah were commended for their dedication to delivering teaching through challenging consultation role play and case based discussions.

- Reception and administration staff were commended for their welcome and the interest they took in students, nursing staff supported clinical skill development and the whole team were recognised for providing a warm and supportive environment which enabled students to test themselves and develop academic, clinical and professional skills.