• To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
• To improve the provision of health care.
• To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
• To provide assistance in development of new services.
• To encourage a spirit of self help and support amongst patients to improve their health and social care.

Friends of Woodview

 

Meeting held on Wednesday 17^th September 2025

 

 

Present

 (CB)   (LC)              

 (JW)               (GH)  

                       

 (SM) Practice Manager

 (EO)

 (MC) Organisation Manager

 

Apologies

 (JP)

                                   

1. Welcome and Apologies

CB welcomed everyone to the meeting and thanked them for attending.

Apologies as noted above.

 

2. Practice Update

SM gave update on Practice changes, including the following items:

Treatment Room - Nurse AS has joined the Practice Team.

Practice Nurses

• Nurse RS is offering limited Services, such as Smears, at present pending further training in other areas. RS is also the Practice Lead for Patients with Learning Disabilities.
• Nurse BJ will be back on Monday although initially offering reduced services.

Patient Services Manager – Our PSM will be leaving and the Practice is currently seeking to appoint a replacement.

Dr. NK – Dr NK has left the Practice. An advert has been placed to appoint a replacement.

Pharmacy - Woodview has a new ‘In-House’ Pharmacist AP.

 

JW asked how the new Appointment Booking System works.

MC explained how the process works. She also stressed that those patients without Smartphone or Internet Access can still contact the Surgery by phone or in person, where the Staff will assist them through the process.

SM explained how the Triage Process operates in order to prioritise Patients according to clinical needs.

The system also has a ‘Waiting List’ feature should appointments not be immediately available.

 

EO said that he is very proud of the Surgery’s processes and how they have been developed.

CB added that she had seen, in Reception, a Patient being helped to complete the Appointment Request Form and was very impressed at the care and consideration taken by the Reception Staff.

 

CB asked if there had been any further news regarding the CQC Inspection.

SM said that, to date, we are still waiting  to hear.

 

Friends & Family Survey – each Month a text is sent out to relevant Patients. A Different Day / Date is selected to send each month.

 

3. Confidentiality Agreement

CB said that there were still some Members who needed to sign the Practice Confidentiality Agreement.

MC will have copies available at the next meeting.

 

4. Future Information Sessions

We now have several Information booklets available in the Waiting Room for Patients, along with details of meeting places, etc.

LC offered to contact Northamptonshire Carers for some more. She will also ask about information around the Sitting Service, Number of Hours, etc.

SM notified the meeting that we will have to start afresh to gain the Investors in Carers GP Accreditation, with laid down Time Frames and Deadlines.

 

5. Any Other Business

Flu Vaccinations

SM said that the Practice would be giving Flu Vaccines at the Practice beginning on 4^th October.

Eligible groups of people:
a) People aged 65 years and over.
b) People who are pregnant.
c) Residents of long-stay residential care homes.
d) Carers.
e) People who are immunocompromised and their close contacts.
f) Frontline workers.

A further Clinic will be held on Saturday 25^th October with some Weekday Clinics (one in the Morning, one in the Afternoon) to be announced.

 

Shingles Vaccine

Severely Immunocompromised – People aged 18 and over with a weakened Immune System.

Healthy Individuals – People aged 60 and over. Eligibility is being phased in, beginning with those turning 65 and 70, with expansion to those aged 60 to 64 in the coming years.

 

RSV Vaccine

Pregnant Women – from 28 weeks of pregnancy.

Older Adults – those aged 75 to 79.

 

Covid Vaccines

SM said that, since a large number of Pharmacies are now offering Covid Vaccines, the Practice will not be giving any Covid Vaccines.

Neighbourhood GP Practices

This illustrates the move towards a ‘Neighbourhood NHS’ Model. It will involve Primary Care Networks (PCNs) and Integrated Neighbourhood Teams (INTs) bringing together the following groups:

• GPs
• Nurses
• Social Care Staff
• Voluntary Sector Workers

The aim is to provide a joined-up, preventative and holistic care at Local level. They will expect to

Improve Access, Prevent Illness and Co-ordinate Care for Long-term conditions.

These groups do not correlate to the PCN (Primary Care Network)

Pilot Practices were requested for which Woodview stepped forward.

The Primary Care Network we belong to is called MWeb and consists of the following Practices:

• Woodview Medical Centre
• Moulton Surgery
• Kingsthorpe Medical Centre
• Denton Village Surgery
• Wootton Medical Centre

 

As a Group, we share the following Services:

• Physiotherapists
• Social Prescribers
• Clinical Pharmacists
• Pharmacy Technicians
• Safeguarding Co-Ordinator 
• Trainee Nurse Associates

 

 

Awards

SM is very pleased to share that Woodview has won an Award for its work with Learning Disability Patients.

This is a huge credit to BJ and our new Nurse BS and RI Compliance Manager, who have devoted a lot time to working on the project.

RS brings great experience to the role and she will lead the Annual Learning Disability Reviews as well as the Severe Mental Health Physical Reviews.

Learning Disability Patients often find it very difficult to come into the Practice and the Practice is keen to make it as easy as possible for them.

 

6. Date of Next Meeting

The date of the next meeting will be Wednesday 26^th November 2025 at 2pm.